Open to opportunities

Ruqayyah Zenith

@ruqayyahzenith

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Enthusiastic customer-service professional skilled in communication, problem solving, and teamwork.

United Kingdom

Message

What I'm looking for

I seek a role where I can use customer-service and communication skills, learn new tasks, contribute to a supportive team, and grow into broader analytical or community-focused responsibilities.

I am an approachable and reliable customer-service professional with hands-on retail experience and strong communication skills. I consistently deliver accurate cash handling, efficient sales processing, and improved customer satisfaction while working flexible hours under tight deadlines.

I bring analytic exposure from a STEM work placement at Ernst & Young and practical social-support experience with a refugee centre, where I supported job searches, managed communications, and developed problem-solving and critical-thinking abilities. I am a quick learner who builds positive relationships and contributes proactively to team goals.

Experience

Work history, roles, and key accomplishments

Sales Assistant

Fab Cakes

Jul 2024 - May 2025 (10 months)

Processed sales transactions and conducted daily store opening/closing procedures while supporting team operations and improving customer satisfaction through timely issue resolution.

Customer Service Time Management Problem Solving Teamwork Customer Relations

Work Experience Trainee

Ernst & Young

Apr 2023 - May 2023 (1 month)

Participated in a STEM program collaborating with cross-functional teams to develop analytical solutions, attending workshops on data analysis and coding, and receiving mentorship from industry professionals.

Data Analysis Coding Critical Thinking Cross Functional Collaboration Problem Solving Networking Workshop Facilitation

Refugee Support Worker

North East Refugee Centre

Jul 2023 - Present (2 years 2 months)

Supported refugees through job-search assistance and public education campaigns on refugee rights while managing calls and emails to ensure accurate follow-up and client support.

client support Communication Advocacy Stakeholder Engagement