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Ruqayyah Zenith

@ruqayyahzenith

Enthusiastic customer-service professional skilled in communication, problem solving, and teamwork.

United Kingdom
Message

What I'm looking for

I seek a role where I can use customer-service and communication skills, learn new tasks, contribute to a supportive team, and grow into broader analytical or community-focused responsibilities.

I am an approachable and reliable customer-service professional with hands-on retail experience and strong communication skills. I consistently deliver accurate cash handling, efficient sales processing, and improved customer satisfaction while working flexible hours under tight deadlines.

I bring analytic exposure from a STEM work placement at Ernst & Young and practical social-support experience with a refugee centre, where I supported job searches, managed communications, and developed problem-solving and critical-thinking abilities. I am a quick learner who builds positive relationships and contributes proactively to team goals.

Experience

Work history, roles, and key accomplishments

NC

Refugee Support Worker

North East Refugee Centre

Jul 2023 - Present (2 years 2 months)

Supported refugees through job-search assistance and public education campaigns on refugee rights while managing calls and emails to ensure accurate follow-up and client support.

Education

Degrees, certifications, and relevant coursework

SF

Sacred Heart Catholic Sixth Form

A-Levels, Law; Health and Social Care; Ceramics

Completed A-Levels in Law, Health and Social Care, and Ceramics at Sacred Heart Catholic Sixth Form, focusing on analytical and practical coursework.

SS

Sacred Heart Catholic High School

GCSEs, General Secondary Education

Completed GCSEs including Maths, English, Science, Religious Studies, and History at Sacred Heart Catholic High School.

Tech stack

Software and tools used professionally

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