Ruqayyah Zenith
@ruqayyahzenith
Enthusiastic customer-service professional skilled in communication, problem solving, and teamwork.
What I'm looking for
I am an approachable and reliable customer-service professional with hands-on retail experience and strong communication skills. I consistently deliver accurate cash handling, efficient sales processing, and improved customer satisfaction while working flexible hours under tight deadlines.
I bring analytic exposure from a STEM work placement at Ernst & Young and practical social-support experience with a refugee centre, where I supported job searches, managed communications, and developed problem-solving and critical-thinking abilities. I am a quick learner who builds positive relationships and contributes proactively to team goals.
Experience
Work history, roles, and key accomplishments
Sales Assistant
Fab Cakes
Jul 2024 - May 2025 (10 months)
Processed sales transactions and conducted daily store opening/closing procedures while supporting team operations and improving customer satisfaction through timely issue resolution.
Participated in a STEM program collaborating with cross-functional teams to develop analytical solutions, attending workshops on data analysis and coding, and receiving mentorship from industry professionals.
Refugee Support Worker
North East Refugee Centre
Jul 2023 - Present (2 years 2 months)
Supported refugees through job-search assistance and public education campaigns on refugee rights while managing calls and emails to ensure accurate follow-up and client support.
Education
Degrees, certifications, and relevant coursework
Sacred Heart Catholic Sixth Form
A-Levels, Law; Health and Social Care; Ceramics
Completed A-Levels in Law, Health and Social Care, and Ceramics at Sacred Heart Catholic Sixth Form, focusing on analytical and practical coursework.
Sacred Heart Catholic High School
GCSEs, General Secondary Education
Completed GCSEs including Maths, English, Science, Religious Studies, and History at Sacred Heart Catholic High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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