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Rumbi User

@rumbiuser1

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Process Guide at Amazon, coordinating Pack workflows and using performance data to identify operational inefficiencies.

United Kingdom

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At Amazon, I coordinate Pack workflows, monitor performance against KPIs, and help resolve operational issues so orders are processed on time. I also provide on-floor guidance and support training for new starters.

As a Business Analyst Intern at Robson Moore, I supported a CRM implementation for an EdTech client, from mapping processes and gathering requirements to wireframes and UAT. The project migrated customer data to a new CRM and reduced marketing costs by 21% through CRM-based re-targeting.

Experience

Work history, roles, and key accomplishments

Current

Process Guide

Current

Amazon

Jan 2026 - Present (10 months)

Supporting Area Managers and Team Leads in coordinating daily operations, maintaining efficient workflow, meeting performance targets, and providing on-floor guidance to associates.

Workflow Coordination KPI Monitoring Team Leadership Training Problem Solving Data Analysis Process Improvement Health and Safety Compliance

Fulfilment Associate

Amazon

May 2023 - Jan 2026 (2 years 8 months)

Worked in Problem Solve, identifying inventory discrepancies, investigating shipment errors, and collaborating with teams to maintain smooth workflow operations.

Problem Solving Inventory Management Data Entry Quality inspection Collaboration Process Improvement Documentation

Sales Assistant

JD Sports

Dec 2019 - Jan 2024 (4 years 1 month)

Provided excellent customer service, assisted with sales, trained new hires, and contributed to achieving high customer satisfaction scores.

Customer Service Sales Upselling Training Point of Sale Complaint Handling Merchandising

Business Analyst Intern

Robson Moore

Apr 2022 - Aug 2022 (4 months)

Facilitated the implementation of a CRM solution for an EdTech client, including requirements gathering, process mapping, and user acceptance testing.