Rui Frederico Albasini Gonçalves
@ruifredericoalbasini
I manage luxury client services, negotiations, and complex travel experiences.
PortugalWhat I'm looking for
At TENco, I orchestrate luxury lifestyle concierge services, managing multifaceted client requests across travel, dining, accommodation, and bespoke activities.
I negotiate preferential rates and enhanced offers with hotels and service providers, while contributing to business development, sales strategy, and market research.
Previously at Leadzai, I managed customer support and key accounts, resolved Google and Bing advertising policy issues, and optimised digital campaigns through KPI analysis, reporting, and SEO strategy.
Experience
Work history, roles, and key accomplishments
Key Account Manager
TENco
Jun 2023 - Present (3 years 4 months)
Orchestrated client services, liaising with industry players and providers to manage multifaceted requests. Arranged comprehensive travel itineraries and secured preferential rates through strategic negotiation.
Digital Marketing Intern + Customer Success Manager
Leadzai
May 2022 - May 2023 (1 year)
Managed customer support and sustained key account relationships. Resolved policy issues with Google and Bing advertising platforms and optimised digital marketing campaigns.
Intern
ROFF
Jan 2019 - Mar 2019 (2 months)
Collaborated with the Communications team to promote internal company programmes and initiatives. Initiated market research studies and analysed third-party data for growth opportunities.
Marketing Intern
IdeiaLab
Jan 2018 - Feb 2018 (1 month)
Authored and generated content for social media platforms and supported language translations. Conducted market research studies and analysed resultant data.
Education
Degrees, certifications, and relevant coursework
Nova School of Business & Economics
MSc, Business Management
Completed an MSc in Business Management at Nova School of Business & Economics in 2021.
University of Manchester
BA (Hons), Management, Leadership, and Leisure
Completed a BA (Hons) in Management, Leadership, and Leisure at the University of Manchester in 2019.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
Skills
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