Rubyn Engels

Deliver individualized in-home care by documenting patient needs and progress and assisting with mobility, personal hygiene, dressing, grooming, and bathing. Support meal planning, monitor vital signs, maintain a clean/safe environment, and provide emotional guidance to patients and families.

Successfully manage all aspects of short-term rental operations, maintaining a consistently 5-star guest experience. Handle guest communications, resolve conflicts, perform basic maintenance, and use the Airbnb platform to optimize bookings and operational efficiency.

Provide hands-on support for disabled and elderly clients, including mobility assistance, hygiene support, and daily living help. Monitor patient well-being, maintain safe home environments, and support mental well-being through conversation and activities.

Document patient care, conditions, and progress while assisting with mobility, personal hygiene, grooming, dressing, and bathing. Monitor vital signs, prepare meals to dietary requirements, maintain a clean/safe environment, and provide emotional support to patients and families.

Conduct in-home interviews to collect accurate demographic and census data, preparing and completing required survey forms. Perform visual area surveys, verify information for consistency, report discrepancies, and compile/code collected data into predefined databases.

Led front desk operations including guest check-ins/check-outs, reservations, phone inquiries, and special requests. Supervised staff, managed late arrivals and overnight guest needs, and completed daily accounts reconciliation and night audit tasks including invoices and payroll.

Provided world-class roadside assistance by processing high-volume member requests and coordinating dispatch with 350+ independent service stations. Managed real-time communications, resolved high-tension situations calmly, and ensured timely service resolution using internal dispatch systems.