Ruby Gupta

Gathered and documented business requirements for an LLM-powered banking application, translating business needs into BRDs and user stories for GenAI use cases. Led UAT of LLM outputs, validating responses against business requirements and coordinating fixes with the delivery team.

Aligned product roadmap with business objectives through cross-functional stakeholder collaboration. Led sprint planning, backlog grooming, and Agile ceremonies, and developed BRD, FRD, SRS, and user stories to bridge business and technology teams.

Applied MoSCoW and business value techniques to structure and prioritize requirements. Conducted AS-IS and TO-BE analysis to design optimized business solutions and identified process gaps to recommend improvements.

Delivered customer requests within TAT ensuring high service standards. Managed NEFT, RTGS, and banking operations with accuracy and compliance, and drove CASA growth and cross-selling of insurance and mutual fund products.

Ensured adherence to KYC, AML, and banking regulations. Resolved client queries and improved satisfaction levels, and acquired new clients to expand product penetration.

Delivered customized insurance solutions based on client needs. Identified opportunities to expand customer base and revenue, and handled policy queries and end-to-end customer support.

Designed structural components using 3D Plantlinx with high precision.

Completed Bachelor of Computer Application (BCA) from Goa University, India.

Completed CBAP (Certified Business Analysis Professional) training.

Completed Agile Business Analysis Certification.

Completed Professional Scrum Master (PSM) certification.

Completed Professional Scrum Product Owner (PSPO) certification.

Completed NISM Series V-A: Mutual Fund Distributors Certification.

Completed IRDA Certification for Life & General Insurance License.