Rubina Parveen
@rubinaparveen
I lead customer operations, telesales, and loan-processing teams across India and UAE markets.
IndiaWhat I'm looking for
I'm currently leading remote telesales operations for Nexora in Dubai, managing UAE customer interactions, lead conversion, revenue targets, CRM updates, and service quality.
I track call productivity, conversion rates, and revenue performance, creating weekly MIS reports and dashboards that help teams act on sales trends. I also train new team members in call handling, objection handling, and sales techniques.
Previously at Writer Business Services, I led a 35-member team through end-to-end personal and commercial loan disbursement operations. I delivered 98%+ SLA adherence through escalation handling, TAT optimization, documentation review, underwriter coordination, and process improvements.
Across customer operations and high-volume document processing, I've focused on accurate reporting, compliance, coaching, and reliable execution. I'm looking to bring my leadership and customer management experience to a growth-oriented organization.
Experience
Work history, roles, and key accomplishments
Team Lead, Tele Sales Operations
Nexora
Feb 2026 - Present (8 months)
Manage outbound customer service operations targeting UAE-based customers, focusing on lead conversion and revenue generation. Track performance metrics, prepare MIS reports, and train team members on sales techniques.
Senior Operations Team Lead
Writer Business Services Pvt. Ltd.
Aug 2020 - Nov 2025 (5 years 3 months)
Led a 35-member team managing end-to-end loan disbursement processes for personal and commercial loans. Achieved 98%+ SLA adherence through streamlined operations and escalation handling.
Process Associate
Writer Business Services Pvt. Ltd.
Oct 2018 - Aug 2020 (1 year 10 months)
Executed high-volume document processing for the UIDAI department, maintaining 100% accuracy and rapid TATs. Conducted quality audits and maintained strict documentation compliance.
Education
Degrees, certifications, and relevant coursework
Indian School of Business Management (ISBM)
EMBA, Operations Management
2022 - 2024
Pursued an Executive MBA in Operations Management, focusing on operational strategy and management.
West Bengal State University
Bachelor of Commerce, Commerce
2014 - 2018
Completed a Bachelor of Commerce degree, gaining foundational knowledge in commerce and business.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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