Roberto Sebastián Triano
@rstriano
Technical support & SaaS operations specialist supporting AI systems, data workflows, and automation tools with strong QA and troubleshooting.
What I'm looking for
I’m a Technical Solutions Associate focused on technical support and SaaS operations, managing customer tickets, maintaining CRM data accuracy, and ensuring daily operational processes run smoothly. I bring a structured approach to problem-solving and reliable execution in remote teams.
Across my AI training roles, I evaluated and validated AI-generated outputs for accuracy and coherence, performed data annotation and classification, and followed strict quality standards in production environments. I consistently identify inconsistencies and contribute to improving results through rigorous data QA.
I also support workflow automation and operational data management using tools like Pipefy and Workato, plus Google Sheets for validation, cleanup, and scalable organization. With experience as a coding instructor and support for ERP implementation (Odoo), I pair technical thinking with clear documentation and customer-ready communication.
Experience
Work history, roles, and key accomplishments
Technical Solutions Associate
Distinguish Digital
Mar 2026 - Present (2 months)
Provided technical support by managing customer tickets, updating CRM records, and performing data QA for automations, forms, and reports. Supported SaaS operations and improved workflows through data organization in Google Sheets.
AI Trainer
Outlier.ai
May 2025 - Mar 2026 (10 months)
Evaluated and validated AI-generated outputs for accuracy and coherence while performing data annotation and classification across multiple projects. Identified inconsistencies to improve results and followed strict quality standards in production environments.
Coding Instructor
AI-495.com
Feb 2024 - Mar 2026 (2 years 1 month)
Delivered online programming lessons in English by explaining technical concepts in a clear, structured way. Developed exercises and digital learning materials and managed virtual classes while tracking student progress.
AI Trainer
Neevo.ai
Nov 2020 - Dec 2025 (5 years 1 month)
Contributed to AI model training projects through dataset validation and quality assurance. Analyzed datasets to ensure accuracy and consistency while executing tasks according to technical guidelines.
ERP Implementation Assistant
IT Blue Ocean
Nov 2024 - Jan 2025 (2 months)
Assisted with Odoo ERP implementation by supporting configuration and user assistance during adoption. Helped with requirements gathering and created documentation and training materials to streamline operational processes.
English Tutor
Incoteaching Idiomas
Mar 2023 - Dec 2024 (1 year 9 months)
Provided personalized English lessons focused on communication skills by creating structured materials and monitoring progress. Adapted instruction to support each student’s learning needs.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica Nacional (FRP)
Associate Degree in Programming, Programming
Pursuing an Associate Degree in Programming at Universidad Tecnológica Nacional (FRP).
Universidad Blas Pascal
Real Estate Broker and Auctioner, Real Estate
Studied to become a Real Estate Broker and Auctioner at Universidad Blas Pascal, with one course remaining to complete the degree.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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