RS D

Designed and optimized enterprise-level group pricing strategies, improving yield by 90% and increasing group revenue performance by 25%. Led cross-functional initiatives and founded the RM Groups Newsletter to enhance operational efficiency.

Built forecasting models and leveraged no-show patterns to increase revenue by 25% while maintaining zero growth in denied boardings. Collaborated with pricing teams to reduce spoilage and improve market share.

Resolved complex ticketing issues with 98% accuracy and reduced escalations by 28% through improved documentation and coaching. Served as subject-matter liaison for SkyTeam partner airlines, improving customer satisfaction by 48%.

Trained and supported 120+ Virgin Atlantic agents on Delta's AIR4 platform, reducing post-migration ticketing errors by 30%. Designed interim workflows that reduced handling time by 15% and ensured a seamless system cutover.

Supported operational planning and reporting for a 2,000+ employee center, reducing payroll errors by 27% and resolving pay discrepancies within 48 hours. Maintained revenue protection and customer experience standards during irregular operations.

Validated flight-time and payroll records for 1,600 pilots, achieving 98% accuracy and reducing pay-related disputes. Interpreted union contract rules and conducted audits that reduced manual corrections by 35%.

Master of Business Administration (MBA) with a focus on Finance.

Advanced Analytics Certificate program.