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Roy Jr Duodu Sarpong
@royjrduodusarpong
Product Coach & Implementation Specialist at Jobber, delivering product training and security demos to service providers and vendors.
CanadaExperience
Work history, roles, and key accomplishments
Current
Demonstrated product knowledge and expertise in Jobber products, helping close the knowledge gap for service providers. Conducted 6-8 one-on-one training sessions daily, using metrics and KPIs to meet performance targets and reduce churn.
Ensured regulatory compliance for Shopify's KYC processes and investigated account verification issues. Acted as a subject matter expert, assisting frontline support through resources, training, and onboarding.
Conducted comprehensive reviews of seller stores and listings to maintain product quality on the Exchange Marketplace. Developed efficient workflows and collaborated with Escrow payments services to ensure seamless transactions.
Provided comprehensive support to merchants in managing daily business operations. Assisted with design decisions and strategic recommendations for storefront expansion.
Education
Degrees, certifications, and relevant coursework
University of Toronto
Cybersecurity Certification, Cybersecurity
Completed a Cybersecurity Certification from the University of Toronto in 2022.
University of Manitoba
Bachelor of Science, Science
Earned a Bachelor of Science from the University of Manitoba in 2014.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
CanadaAuthorized to work in
Salary expectations
70k+ CAD
Job categories
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