ronica thukral
@ronicathukral
Cybersecurity & IT professional using Security+ and risk/compliance experience to secure systems.
CanadaWhat I'm looking for
I’m a cybersecurity-focused professional transitioning into tech, backed by my CompTIA Security+ (SY0-701) certification, a University of Toronto Cybersecurity Bootcamp, and AWS Cloud Practitioner in progress. I bring a compliance-and-risk-management foundation from regulated roles where accuracy, documentation, and accountability are non-negotiable.
In my regulated experience, I’ve owned KYC/AML, regulatory documentation, and audit-ready case handling, including creating and maintaining detailed records in high-stakes workflows. I’m comfortable serving as a first point of contact—composed, detail-driven, and clear under pressure.
My core security interests include threats, vulnerabilities, mitigations, security architecture, and GRC, with hands-on documentation habits shaped by incident and case processes. I also collaborate across teams and stakeholders to coordinate actions end-to-end without losing critical details.
Across customer-facing and leadership roles, I’ve strengthened operational discipline, compliance-minded follow-through, and client communication. I’m now focused on applying this background to information security work—especially where strong governance, documentation, and risk thinking are valued.
Experience
Work history, roles, and key accomplishments
Auto Claims Adjuster
Aviva Canada
Jul 2025 - Feb 2026 (7 months)
Managed auto insurance claims end-to-end from first notice of loss through resolution, including fault/liability assessment and client communication. Issued required regulatory disclosures and maintained audit-ready case documentation for each claim.
Assistant Manager
Bath Depot
Jan 2023 - Jan 2025 (2 years)
Assisted with retail management responsibilities while supporting operational compliance and high-volume customer service.
Served as primary point of contact for 200+ high-net-worth client portfolios, opening and supporting multiple account types. Coordinated with investment, lending, and compliance teams and maintained accurate client data across internal systems and files.
Educated investors on registered accounts (RRSPs, TFSAs, RESPs, and non-registered) and supported platform navigation and online account opening. Assisted with technical troubleshooting and handled inquiries in accordance with compliance documentation requirements.
Handled inbound customer inquiries including balance requests, interest explanations, and statement requests in a high-volume regulated contact centre. Provided accurate, compliant product information and identified upsell/cross-sell opportunities based on client needs.
Department Supervisor
Home Depot
Jan 2026 - Present (7 months)
Supervised retail department operations, strengthening team leadership and operational compliance in a high-volume customer service environment.
Custom Framing Manager
Michaels
Managed custom framing retail operations, supporting operational compliance and customer service as part of a leadership role.
Education
Degrees, certifications, and relevant coursework
University of Toronto
Cybersecurity Bootcamp, Cybersecurity
2025 -
Completed a University of Toronto cybersecurity bootcamp in 2025, building knowledge in cybersecurity concepts and practices.
Centre High
High School Diploma, High School
Earned a high school diploma at Centre High in Edmonton, Alberta in January 2016.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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