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Royette Arcaya

@royettearcaya

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GoHighLevel Expert at TMT Insurance Inc. who handled funnel building, CRM management, and email and SMS automation.

Philippines

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What I'm looking for

My goal is to help my clients achieve their personal and professional goals, help them become the best they can be, and continually grow in the field to provide quality output.

At TMT Insurance Inc., I worked as a GoHighLevel Expert, handling funnel building, email and SMS automation, CRM management, and appointment booking setup. I also worked on integrations and API tasks, membership sites, reputation management, and client onboarding and training.

Earlier, I worked in social media marketing at LeadShark Systems, including Facebook ad optimization and daily ad reporting. My experience also includes virtual assistance, customer service, technical support, billing, and ride booking operations.

Experience

Work history, roles, and key accomplishments

GoHighLevel Expert

TMT Insurance Inc.

Aug 2024 - May 2026 (1 year 9 months)

Managed funnel building, email and SMS automation, CRM management, and appointment booking setup. Handled integrations, API work, membership sites, reputation management, and client onboarding and training.

Funnel Building Email Automation SMS Automation CRM Management Appointment Booking Integration APIs Membership Sites Reputation Management Client Onboarding Training

Customer Service Representative

Kendon Industry

Feb 2024 - Jul 2024 (5 months)

Processed orders through QuickBooks, provided technical support, and handled billing inquiries.

Quickbooks Order Processing Technical Support Billing

Social Media Marketer

Lead Shark Systems

Sep 2020 - Apr 2023 (2 years 7 months)

Managed media buying, Facebook ad optimization, daily ad reporting, client onboarding, and email and SMS automation.

Media Buying Facebook Ads Ad Optimization Reporting Client Onboarding Email Automation SMS Automation

Virtual Assistant

Prospect Social

Jan 2020 - Sep 2020 (8 months)

Performed lead generation, data entry, and drop-shipping tasks.

Lead Generation Data Entry Dropshipping

Ride Booking Operator

GoGoGrandparent

Aug 2018 - Nov 2019 (1 year 3 months)

Handled ride booking, billing, and real-time transportation monitoring.

Ride Booking Billing Transportation Monitoring

Customer Service Representative

Alorica Davao, Inc.

Oct 2016 - Jul 2018 (1 year 9 months)

Handled billing, sales, and troubleshooting for customer accounts.

Billing Sales Troubleshooting

Customer Service Representative

Sutherland Global Services, Inc.

Jan 2014 - Oct 2015 (1 year 9 months)

Provided customer service and technical support, including account information, product inquiry, insurance selling, repair via remote access, account updates, and customer education.

Customer Service Technical Support Account Management Remote Repair Insurance Sales Customer Education