At HeadQuarters, I review 12 to 30 cases daily and determine resolutions for the parties involved. I help merchants navigate their portals for self-service and check whether an Experience Partner needs to be involved for accounts partnered with DoorDash.
Previously, I reviewed potential Dasher accounts at Aston Carter, checking for possible onboarding fraud and cross-checking with Checkr. In customer service roles, I also handled Airbnb reservation questions and escalations, coordinated emergency service calls, and dispatched orders across multiple states.
