Open to opportunities

Rose User

@roseuser10

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I resolve customer issues and improve digital experiences through support, UI/UX, and frontend development.

Nigeria

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What I'm looking for

I'm looking for a customer support, technical support, UI/UX, or frontend role where I can solve user problems, improve digital experiences, and communicate technical information clearly.

At Digital Oxygen Hub, I provide email-based support for digital platforms, helping customers resolve login, website access, payment, donation, and navigation issues. I manage support tickets in Zendesk and Tawk.to, escalating technical or administrative cases while keeping customers informed.

I use recurring questions and usability feedback to improve interfaces, translating technical information into simple, helpful answers for non-technical users. I have designed and contributed to platforms including ADC, STF, DOLAPP, DO2 POS, and FITILA.

Previously, I supported e-commerce users through email and WhatsApp at Ikhukhu and handled product, customization, pricing, and ordering questions for St. Flairs Awards. As a freelance frontend developer, I built usability-focused dashboard interfaces for Bigshelf and Lucacify.

Experience

Work history, roles, and key accomplishments

Current

UI/UX Designer & Frontend Developer

Current

Digital Oxygen Hub Ltd

Nov 2024 - Present (1 year 9 months)

Provide email-based customer support for digital platforms, manage tickets using Zendesk and Tawk.to, and design interfaces with user journey in mind. Translate technical information into simple explanations for non-technical users.

Customer Support Technical Support Email Support Zendesk Troubleshooting UI UX Design Figma Prototyping Design Systems Next.js TypeScript JavaScript HTML5

Freelance Frontend Developer

Independent

Jan 2024 - Nov 2024 (10 months)

Contributed to Bigshelf Dashboard and Lucacify Admin Dashboard, building user-management, analytics, and data-driven interfaces with focus on usability and clear navigation. Applied technical and UI/UX problem-solving to resolve interface issues.

Frontend Development Next.js TypeScript JavaScript HTML5 UI UX Problem Solving

Web Designer & Customer Support

St. Flairs Awards (STF)

Handled customer questions about awards and trophies, including pricing, options, customization, and ordering. Liaised with management for accurate answers and used feedback to inform website and UI/UX improvements.

Customer Support Email Support Web Design UI UX Problem Solving

Customer Support Representative

Ikhukhu

Responded to customer inquiries and complaints through email and WhatsApp, assisted with login, account, order, delivery, and platform issues. Investigated concerns, provided resolutions, and escalated issues when necessary.

Customer Support Email Support Troubleshooting Customer Escalation