Rose Turin

At Barracuda, I manage MSP partner portfolios across cybersecurity solutions, driving adoption, engagement, retention, cross-sell, and upsell opportunities.

Previously at Jolera, I owned B2B SaaS accounts through onboarding, business reviews, renewal planning, and account growth. I also supported lifecycle management for more than 100 accounts, maintaining billing accuracy, CRM integrity, customer communications, and health reporting.

At SIRVA BGRS, I led customer experience and global support operations across client accounts and regions. I helped improve client relationships by 30% in three months, increased SLA adherence by 15%, supported a 20-person team expansion into Eastern Europe, and helped achieve customer satisfaction above 90%.

I've also trained new-hire groups on government relocation policies, redesigned training materials and operating procedures, and supported agents in reaching quality standards. I bring organized, reliable relationship management, cross-functional coordination, and practical operational support.