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Rosemary WanguiRW
Open to opportunities

Rosemary Wangui

@rosemarywangui

A professional with experience in medical billing, virtual assistance, and web development.

Kenya
Message

What I'm looking for

I'm seeking opportunities in medical billing, web development, or virtual assistance roles where I can apply my skills, grow professionally, and contribute meaningfully in a collaborative environment that values innovation and efficiency.

I’m an adaptable and analytical professional with over three years of experience in U.S. medical billing, claims review, and healthcare customer service. Alongside this, I’ve undergone training to become a virtual assistant and completed intensive software engineering training, gaining a strong foundation in JavaScript, SQL, and web development. I'm passionate about using technology, automation, and data processing to solve real-world problems.

Currently, I serve as a Quality Assurance Analyst at OnQ Kenya Limited, where I review and validate over 80 medical claims daily to ensure accuracy and prevent denials. In my previous role as a Team Leader, I successfully led a team of 15, focusing on mentorship, performance tracking, and upskilling.

As part of my journey into tech, I’ve developed several impactful personal projects:

  • FarmMate Agrovet – an online agrovet platform that allows farmers to purchase farming inputs like pesticides, animal feeds, and tools conveniently. It solves the problem of limited access to quality farm products in rural areas.

  • PocketFarm – an educational platform that promotes urban farming by teaching practical and sustainable farming methods for city dwellers.

  • Ukulima Smart – a web-based solution that connects farmers directly with consumers and transport providers, helping to reduce post-harvest losses and eliminate middlemen in Kenya's food supply chain.

These projects reflect my commitment to building tools that make agricultural and administrative processes more efficient, accessible, and transparent.

Experience

Work history, roles, and key accomplishments

OL
Current

Quality Assurance Analyst

OnQ Kenya Limited

Oct 2023 - Present (1 year 11 months)

Reviewed over 80 medical claims daily to ensure accuracy and verified claims, identified billing discrepancies, and resolved errors to prevent claim denials and ensure timely reimbursement. Provided feedback and training to agents with under 100% QA scores weekly to enhance their billing skills.

OL

Customer Service Representative

OnQ Kenya Limited

Jan 2022 - Present (3 years 8 months)

Answered over 50 patient calls daily, addressing billing inquiries, insurance coverage, and claim processes. Explained insurance coverage, claim processes, and prior authorization requirements to patients, building strong relationships through effective communication.

Education

Degrees, certifications, and relevant coursework

PP

Power Learn Project

Software Engineering, Software Engineering

Completed an intensive program focused on web development using JavaScript and database management with SQL. Gained hands-on experience in building web applications and managing data.

AA

ALX Africa

Virtual Assistant Training, Virtual Assistant Training

Underwent training to develop skills in virtual assistance, covering various administrative and support tasks. Acquired knowledge essential for remote professional support.

AA

ALX Africa

Artificial Intelligence Training, Artificial Intelligence

Participated in a training program focused on artificial intelligence concepts and applications. Developed foundational understanding in AI principles.

University of Nairobi logoUN

University of Nairobi

BSc. Agribusiness Management, Agribusiness Management

Studied the principles of agribusiness management, covering topics from agricultural economics to supply chain management. Gained comprehensive knowledge in the business aspects of agriculture.

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Rosemary Wangui - Quality Assurance Analyst - OnQ Kenya Limited | Himalayas