Open to opportunities

Rosemary Pepple

@rosemarypepple

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Certified Virtual Assistant with strong administrative and project support skills.

Nigeria

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What I'm looking for

I am looking for a role that values remote collaboration, offers growth opportunities, and allows me to utilize my administrative skills effectively.

I am a certified Virtual Assistant and results-driven administrative professional with extensive experience in scheduling, customer service, project support, and CRM tools. My proven ability to handle remote tasks effectively and manage communications has allowed me to prepare reports and ensure seamless virtual operations. I excel at working independently, prioritizing tasks, and delivering high-quality support in fast-paced environments.

In my role as a Virtual Assistant Team Lead at Bold Group Company, I conduct internet-based research, create detailed reports, and manage data entry using Google Sheets. My experience as an Assistant Scheduler at Daewoo Engineering and Construction has further honed my skills in scheduling and project management, where I supported project managers and generated performance reports. I am passionate about leveraging my skills to enhance operational efficiency and support organizational goals.

Experience

Work history, roles, and key accomplishments

Virtual Assistant Team Lead

Bold Group Company

Jan 2024 - Jan 2025 (1 year)

Conducted internet-based research on assigned topics and created research reports or summaries using Google Docs or Slides. Accurately entered and updated data in Google Sheets, designed and distributed Google Forms, and used Google Sheets for data collection and basic analysis.

Google Docs Google Slides Google Sheets Google Calendar Gmail Internet Research Data Entry Data Analysis

Assistant Scheduler

Daewoo Engineering and Construction Nigeria

Mar 2021 - Nov 2024 (3 years 8 months)

Supported project managers with scheduling using MS Project and Primavera, maintaining communication records and coordinating timelines remotely. Generated weekly/monthly performance reports for executive review and managed administrative and documentation tasks virtually and on-site.

Project Timelines Communication Administrative Support Documentation Management

Customer Service Personnel / NYSC

Nigerian Institution of Surveyors

Jul 2019 - Oct 2020 (1 year 3 months)

Acted as the first point of contact, handling inquiries and resolving issues for customers. Utilized CRM tools to monitor customer interactions and feedback, and provided virtual assistance in operations coordination and performance tracking.

Customer Service CRM Tools Virtual Assistance Operations Coordination Performance Tracking

HR/SIWES Intern

Nigerian Liquefied Natural Gas (NLNG)

Jul 2017 - Jan 2018 (6 months)

Provided administrative support, handled online bookings, and created presentation materials for various departments. Utilized MS Office tools to manage documents and assist with virtual meeting logistics.

Administrative Support MS Office Document Management

Education

Degrees, certifications, and relevant coursework

Rivers State University

B.Sc. Computer Science, Computer Science

Obtained a Bachelor of Science degree in Computer Science. The curriculum covered various aspects of computer science, preparing for a career in technology.

Bonny Vocational Centre

Advanced Diploma, ICT System Support

Completed an Advanced Diploma in ICT System Support, certified by City & Guilds. This program focused on providing comprehensive knowledge and practical skills in ICT system support.