Roopali Sirohi

I’m a Customer Success and Pre-Sales Consultant with 3.5+ years of experience helping clients stay retained, satisfied, and financially engaged. I focus on turning insight into action—combining client onboarding, relationship management, and consultative selling to deliver measurable outcomes.

Most recently, I was promoted to Senior Consultant based on strong performance, client satisfaction, and business impact. I manage a portfolio of 10+ GCC, startup, and manufacturing clients with high retention, lead pre-sales consulting and solutioning, and run onboarding and implementation with a 95% satisfaction score.

I also drive revenue through identification and conversion of upsell/cross-sell opportunities across accounts. Along the way, I train and mentor new joiners on pre-sales processes, tools, and client engagement, and I contributed to a team delivering 7× targets across consecutive cycles.

Before this, I built new client pipelines through lead generation, cold emailing, cold calling, and referrals, while conducting market research and negotiations to close and retain accounts. Earlier, I supported operations and people functions—processing visa applications at VFS Global and assisting talent acquisition through resume screening, candidate onboarding, and HR activities—so I bring both customer-facing and execution-ready experience to every engagement.