Ronald Dave Chiong
@ronalddavechiong
I’m a detail-driven Virtual Bookkeeper who delivers zero-discrepancy records and audit-ready financial reporting.
What I'm looking for
I’m a Virtual Bookkeeper and Administrative & Executive Support Specialist with 6+ years of cross-industry experience across BPO and financial record management. I’m known for “Detail and result-driven” work that maintains 100% data accuracy and eliminates discrepancies through precise reconciliation, clean reporting, and reliable document workflows.
I build and manage QuickBooks Online chart of accounts from raw data, perform full-cycle bank and credit card reconciliation, and produce audit-ready records on deadline. I also bring strong administrative strength from high-volume customer support—handling 80+ contacts/day with SLA and quality benchmarks—so operations stay organized, compliant, and decision-ready.
Experience
Work history, roles, and key accomplishments
Managed 80+ inbound customer contacts daily via phone, email, and live chat while meeting SLA targets and quality benchmarks. Processed orders, exchanges, and refunds accurately, maintained 100% data accuracy in Microsoft Office and Google Workspace, and organized 200+ customer/admin files for fast retrieval and compliance.
Handled billing, account management, and technical troubleshooting inquiries with a high first-call resolution rate. Processed purchases, exchanges, and plan changes in line with company SOPs while maintaining 100% data accuracy in Microsoft Office and Google Workspace.
Tracked and reconciled credit card transactions (charges, debits, credits) to maintain accurate customer financial records. Resolved billing disputes and order/account issues with precision, contributing to improved customer retention and satisfaction.
Data Encoder / Records Keeper
Church — Hilaan
Jan 2014 - May 2018 (4 years 4 months)
Encoded and maintained baptismal records with zero discrepancies for a 4-year tenure. Managed fund inflow/outflow logs and prepared annual financial reports for leadership review, strengthening accuracy-focused bookkeeping and records management.
Bookkeeper (Project-Based)
We Can Butuan
Apr 2026 - Present (2 months)
Built a complete chart of accounts in QuickBooks Online from raw financial data, ensuring accurate categorization of transactions. Performed full-cycle bank and credit card reconciliations and produced audit-ready bills, invoices, expense tracking, and error-free reports by deadline.
Education
Degrees, certifications, and relevant coursework
Southern Leyte State University
Bachelor of Secondary Education, Biological Sciences
Earned a Bachelor of Secondary Education with a focus on Biological Sciences at Southern Leyte State University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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