Open to opportunities

Ronald Dave Chiong

@ronalddavechiong

Message

I’m a detail-driven Virtual Bookkeeper who delivers zero-discrepancy records and audit-ready financial reporting.

Philippines

Message

What I'm looking for

I’m looking for full-time or part-time remote work where I can own bookkeeping accuracy end-to-end—building QBO records, reconciling transactions, and delivering audit-ready reports—while supporting administrative workflows with zero-error standards.

I’m a Virtual Bookkeeper and Administrative & Executive Support Specialist with 6+ years of cross-industry experience across BPO and financial record management. I’m known for “Detail and result-driven” work that maintains 100% data accuracy and eliminates discrepancies through precise reconciliation, clean reporting, and reliable document workflows.

I build and manage QuickBooks Online chart of accounts from raw data, perform full-cycle bank and credit card reconciliation, and produce audit-ready records on deadline. I also bring strong administrative strength from high-volume customer support—handling 80+ contacts/day with SLA and quality benchmarks—so operations stay organized, compliant, and decision-ready.

Experience

Work history, roles, and key accomplishments

Customer Service / Administrative

Concentrix

May 2021 - Dec 2022 (1 year 7 months)

Managed 80+ inbound customer contacts daily via phone, email, and live chat while meeting SLA targets and quality benchmarks. Processed orders, exchanges, and refunds accurately, maintained 100% data accuracy in Microsoft Office and Google Workspace, and organized 200+ customer/admin files for fast retrieval and compliance.

Customer Service Inbound Support SLA Management Order Processing Refunds Data Entry Microsoft Office Google Workspace Records Management

Customer Support & Technical

Alorica

Jun 2021 - Dec 2021 (6 months)

Handled billing, account management, and technical troubleshooting inquiries with a high first-call resolution rate. Processed purchases, exchanges, and plan changes in line with company SOPs while maintaining 100% data accuracy in Microsoft Office and Google Workspace.

Technical Support Billing Account Management Troubleshooting Data Entry Order Processing First Call Resolution

Customer Service Representative

Concentrix

Aug 2020 - Mar 2021 (7 months)

Tracked and reconciled credit card transactions (charges, debits, credits) to maintain accurate customer financial records. Resolved billing disputes and order/account issues with precision, contributing to improved customer retention and satisfaction.

Transaction Coding Billing Disputes Customer Retention Account Management Customer Service Data Entry Quality Assurance

Data Encoder / Records Keeper

Church — Hilaan

Jan 2014 - May 2018 (4 years 4 months)

Encoded and maintained baptismal records with zero discrepancies for a 4-year tenure. Managed fund inflow/outflow logs and prepared annual financial reports for leadership review, strengthening accuracy-focused bookkeeping and records management.

Record keeping Data Encoding Baptismal Record Management Fund Ledger Logs Financial Reporting document preparation Administrative Support

Bookkeeper (Project-Based)

We Can Butuan

Apr 2026 - Present (2 months)

Built a complete chart of accounts in QuickBooks Online from raw financial data, ensuring accurate categorization of transactions. Performed full-cycle bank and credit card reconciliations and produced audit-ready bills, invoices, expense tracking, and error-free reports by deadline.

Quickbooks Online Bank Reconciliation Account Reconciliation Expense Reporting Audit Reporting Transaction Coding Financial Reports Reconciliations