Open to opportunities

Romarie User

@romarieuser

Message

Organized customer service and administrative professional skilled in data management and client support.

Philippines

Message

What I'm looking for

I seek a role offering steady administrative or customer-support responsibilities, collaborative culture, opportunities to apply data-entry and records-management skills, and clear paths for skill development.

I am an organized and dedicated administrative and customer service professional with experience in data entry, records management, and public-facing support. I have served as a Barangay Secretary and in multiple customer service and risk operations roles, delivering accurate documentation and timely responses.

My strengths include Microsoft Office (Word, Excel, PowerPoint), email and chat handling, clear written and verbal communication, and fast, accurate typing. I have coordinated with local agencies, handled public inquiries professionally, and maintained filing systems to support efficient operations.

I am committed to providing excellent customer support and accurate work, and I seek opportunities where I can apply my administrative, data management, and problem-solving skills to help an organization run smoothly.

Experience

Work history, roles, and key accomplishments

Barangay Secretary

Barangay Canlandog

Dec 2023 - Oct 2025 (1 year 10 months)

Prepared official documents, reports, and resolutions while encoding and organizing community data and records; handled public inquiries and coordinated with local agencies to maintain accurate filing systems.

Data Entry Records Management Microsoft Office Report Writing Public Inquiries Coordination Time Management Customer Service

Risk Operation Analyst

Ubiquity Global Services

Aug 2021 - Nov 2023 (2 years 3 months)

Performed risk operations analysis, monitored transactions for compliance issues, and supported escalation processes to reduce operational risk and improve process accuracy.

Risk Analysis Monitoring Compliance Data Management Microsoft Office Communication Escalations Attention To Detail

Customer Service Representative

Panasiatic Solutions

May 2014 - Mar 2021 (6 years 10 months)

Provided customer support via phone and email, resolved client inquiries, and maintained accurate interaction records to ensure service quality and timely issue resolution.