Open to opportunities

Roman Vergara

@romanvergara

Message

I coordinate supply chains and resolve customer issues across global SaaS platforms.

Brazil

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What I'm looking for

I'm looking for a remote role across LATAM, the US, or Europe where I can combine supply chain coordination, customer support, multilingual communication, and SaaS-based operational workflows.

At Sesami's bank ATM manufacturing division, I led inventory control and logistics coordination for high-precision production schedules using SAP.

I was promoted to Team Leader for operational consistency, proactive problem-solving, and cross-cultural communication. I worked across production, warehousing, and procurement to reduce bottlenecks, improve inventory audits, and strengthen material traceability with SAP and NetSuite.

I've also supported international crypto and iGaming platforms including Bitflex, Livespins, and Dexport. My work spans Zendesk and Intercom support, KYC reviews, fraud prevention, chargeback disputes, onboarding, live-chat moderation, and multilingual community management.

I'm a native Spanish speaker with bilingual English and intermediate Portuguese, bringing B2B operations, customer support, localization, and remote collaboration experience to international teams.

Experience

Work history, roles, and key accomplishments

Inventory Coordinator & Logistics Team Leader

Sesami

Feb 2025 - May 2026 (1 year 3 months)

Led and mentored a local team of Australian logistics professionals, coordinating end-to-end inventory control in SAP for high-precision manufacturing schedules. Managed cross-functional communication between production, warehousing, and procurement teams to reduce bottlenecks and stock discrepancies.

SAP NetSuite Inventory Control Supply Chain Coordination Process Optimization Team Leadership Cross Cultural Communication

Customer Support / KYC & User Onboarding

Bitflex

Feb 2024 - May 2026 (2 years 3 months)

Provided customer support via Zendesk and live chat, resolving user- and platform-related issues for an international crypto exchange. Reviewed identity documentation as part of the KYC process, approving or rejecting new users per verification requirements and applying fraud prevention checks.

Zendesk Live Chat KYC Identity Verification Fraud Prevention Chargeback Resolution User Onboarding Customer Support

Community Manager / Customer Support / Help Desk

Dexport

Mar 2021 - Feb 2024 (2 years 11 months)

Managed Spanish- and Portuguese-speaking communities via Telegram and Discord, and supported the English-speaking community as needed. Provided help desk support, coordinating cases with developers to resolve platform issues.

Telegram Discord Community Management Help Desk Customer Support Translation Brand Campaign Localization

Live Casino Moderator / Customer Support

Livespins

Jul 2022 - Jul 2023 (1 year)

Moderated live casino chats, maintaining a respectful environment and managing inappropriate behavior. Engaged streamers and viewers during live broadcasts to sustain community interaction.

Intercom Live Chat Community Management Moderation Customer Support

Logistics / Shipment Operator

Maritime Shipping Agency SRL

Jan 2020 - Dec 2020 (11 months)

Worked with Independent Ship Agents on behalf of Customs, Coast Guard, Immigration, and Health authorities. Coordinated arrival and departure of cargo ships carrying maize, coal, grains, and iron, managing documentation sign-off.

Logistics documentation Ship Operations Customs Coordination B2B Operations