At USHA International, I design and deliver learning solutions for domestic and global clients, including web-based training, instructor-led training, microlearning, and mobile-based training.
At FIS Global, I led learning design and delivery, translated business goals into training strategies, and used learning analytics to optimize performance and demonstrate training ROI. I also created accessible learning experiences and prototypes.
At Vodafone, I designed and delivered training initiatives tied to measurable outcomes. The Effective Selling Techniques training was associated with a 26% revenue increase, while the Customer Handling training led to a 25% reduction in PV rejection.
Earlier, I worked across retail operations, customer service, and store management. I also developed training content for new products and processes with Vodafone’s Corporate Marketing Department and contributed to the launch of 359 Vodafone Mini Stores in the Bihar Circle.
