Open to opportunities

rohit anand Tapaswi

@rohitanandtapaswi

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Technical Support Escalation Engineer with 12 years of experience

India

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What I'm looking for

Looking for a challenging role that leverages my expertise in Azure Networking and provides opportunities for growth and collaboration with top-tier companies.

As a seasoned Technical Support Escalation Engineer, I bring 12 years of extensive experience in providing top-tier support to Fortune 500 companies. My expertise lies in troubleshooting scenarios like migration, upgrade, and advisory to customers on various Azure Networking products. I have a deep understanding of Azure Cloud and proficiency in Azure Networking products like Azure Front Door/CDN and Application Gateway, WAF, Azure firewall, Express Route, Azure DNS, Azure DDoS, and Azure Load Balancers.

Throughout my career, I have worked closely with the Product Engineering Team to identify Azure platform bugs and provide RCA for reported incidents. I have also contributed to creating comprehensive internal troubleshooting documentation for most frequently identified issues, thereby helping team members to efficiently resolve tickets.

I am committed to maintaining high service-levels and consistently meeting SLAs for top Fortune companies, resulting in positive customer outcomes. I am a certified Azure professional with a strong educational background in Electronics Engineering from Mumbai University.

Experience

Work history, roles, and key accomplishments

Current

Support Escalation Engineer – Azure Networking

Current

Microsoft India (R&D) Pvt Ltd

Jan 2022 - Present (3 years 5 months)

Provided top-tier support to Fortune 500 companies, troubleshooting Azure Networking products and providing advisory services. Collaborated with the Product Engineering Team to identify platform bugs and contributed to internal troubleshooting documentation.

WAF Azure Docker Kubernetes Wireshark PowerShell C++Python

Support Engineer – Azure Networking

Microsoft India (R&D) Pvt Ltd

Jan 2020 - Jan 2022 (2 years)

Handled Azure Networking product troubleshooting, worked as Strategic Ranger for top 500 customers, and mentored new joiners. Conducted internal training on Azure Networking topics and participated in internal triages.

Network

Support Engineer – OfficeApps

Microsoft India (R&D) Pvt Ltd

Jan 2014 - Jan 2020 (6 years)

Handled application-specific Crash/Hang issues, analyzed logs using SysInternal Tools, and conducted triages to share information/knowledge as networking related SME.

Support Engineer

WIPRO BPS

Apr 2012 - Jan 2014 (1 year 9 months)

Handled tickets for various issues related to Office client technology, managed formulas within files, and troubleshot core performance issues.

Formula

Education

Degrees, certifications, and relevant coursework

Mumbai University

Bachelor of Engineering, Electronics

2007 - 2011

Completed Bachelor of Engineering in Electronics, focusing on the principles of electronics and communication systems, preparing for a career in technology and engineering.