At Multiplier, I support global clients and employees with payroll, benefits, insurance, employment, and billing queries. I also work with Product and Engineering on system issues, recurring technical problems, and process gaps that can support product enhancements.
I developed a Timesheet Process SOP and documented a Benefits Invoicing SOP at Multiplier to improve process consistency and support accurate, timely processing.
At LTI Mindtree on the Autodesk SaaS Process, I delivered L1 technical support through voice, email, and chat. I handled subscription and account issues, and improved issue resolution time by 30% through troubleshooting and cross-functional collaboration.
At Teleperformance on the Flipkart Process, I handled domestic queries about orders, returns, refunds, account details, and offers. I achieved 95% accuracy in return and exchange processing and contributed to a 20% reduction in return resolution time.
