Open to opportunities

Rohan User

@rohanuser7

Technical Program Manager driving Agile delivery of data analytics, ML, and cloud transformation with measurable executive ROI.

India

Message

What I'm looking for

I’m looking to lead Agile, data-driven transformation programs—bridging engineering and business—to deliver predictable releases and measurable ROI. I want ownership across ML/data pipelines and executive reporting, with cross-functional teams focused on velocity and risk reduction.

I’m a Technical Program Manager with 3+ years driving Agile delivery of data analytics, ML, and cloud transformation programs across healthcare and retail. I lead cross-functional teams end-to-end—from sprint governance and backlog management to measurable outcomes executives can act on.

At CVS Health, I orchestrated Agile delivery across 3 concurrent healthcare analytics workstreams and sustained a 95%+ on-time sprint delivery rate. I governed 50+ active JIRA backlog items, led ML-powered clinical risk models that improved patient intervention accuracy by 31%, and automated AWS ETL pipelines processing 3M+ records daily.

I also build delivery structures that reduce risk and accelerate velocity—designing A/B testing frameworks that increased portal engagement by 18% and reduced appointment no-show rates by 12%. Earlier at Hexaware Technologies and ACL Digital, I managed multi-track delivery, translated complex requirements into Agile EPICs and user stories, and engineered streaming and data warehouse solutions to improve observability, reporting efficiency, and decision-making.

Experience

Work history, roles, and key accomplishments

Current

Technical Program Manager

Current

CVS Health

Dec 2024 - Present (1 year 4 months)

Led Agile delivery across 3 healthcare analytics workstreams, achieving 95%+ on-time sprint delivery. Improved ML clinical risk model accuracy by 31%, processed 3M+ records/day via AWS ETL pipelines, and reduced manual reporting effort by 65%.

Agile Scrum SAFe Jira Machine Learning AWS ETL (Glue Redshift Lambda)A B Testing Power BI Risk Management SQL Python

Associate Program Manager

Hexaware Technologies

Sep 2021 - May 2023 (1 year 8 months)

Managed analytics and demand-forecasting programs across 6 concurrent tracks with teams of 8–12. Reduced forecast error by 24% using ARIMA models and cut data processing time by 70% by building PySpark/Snowflake ETL pipelines.

Agile Scrum ARIMA Pyspark Snowflake Velocity Tracking Stakeholder Management Change Management

Project Coordinator

ACL Digital

Mar 2021 - Aug 2021 (5 months)

Coordinated NLP and real-time analytics projects for digital platforms and product monitoring systems, ensuring on-time sprint milestone completion. Built Kafka-based streaming pipelines to improve observability and reduce mean-time-to-detect (MTTD), and designed Snowflake reporting architecture improving efficiency by 32%.

Agile Delivery Kafka NLP Reporting Architecture Data Modeling