Roger Quaif
@rogerquaif
I troubleshoot enterprise production systems, incidents, data issues, and critical business workflows.
United StatesWhat I'm looking for
I've supported enterprise POS, transportation, dispatch, scheduling, accounting, payment, and reporting systems across Atlantic Systems and Relational Bus Systems. I diagnose production incidents spanning application, database, and infrastructure layers, including transaction failures, data inconsistencies, timeouts, concurrency conflicts, and integration issues.
At Relational Bus Systems, I supported and modified Delphi-based ACE Reporter solutions using a library of 200+ reports, collaborated with developers to improve logging, and translated legacy system behavior into modern data and application concepts. I also build responsive web applications with HTML, CSS, Bootstrap, JavaScript, and AI-assisted workflows.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Atlantic Systems Inc.
Jul 2023 - Aug 2024 (1 year 1 month)
Provided Tier 1–2 technical support for enterprise POS systems and retail operations, resolving transactional and system issues. Escalated complex issues to engineering teams with detailed reproduction steps and system logs.
Technical Support Analyst
Relational Bus Systems
Oct 2006 - Dec 2022 (16 years 2 months)
Supported a legacy enterprise transportation management system for dispatch, scheduling, accounting, and reporting. Diagnosed production issues, performed root cause analysis, and collaborated with developers to improve system logging and observability.
Education
Degrees, certifications, and relevant coursework
SUNY Polytechnic Institute
Bachelor of Science, Computer Engineering
Grade: Magna Cum Laude
Bachelor of Science in Computer Engineering, graduated Magna Cum Laude.
Mohawk Valley Community College
Electrical Engineering Technology
Completed coursework in Electrical Engineering Technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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