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Rodrigo Riativa Jimenez

@rodrigoriativa

Production Support enginner who investigates and resolve critical production incidents across enterprise applications.

I've supported business-critical applications for financial, healthcare and insurance clients, leading production incident investigations across distributed systems. I correlate application logs, metrics, database activity, and request payloads to identify root causes and restore service.

I’m interested in databases, Cloud technologies, and Automation. I enjoy working with SQL and NoSQL, understanding how data and applications interact. I’m also exploring AWS and Python to automate repetitive tasks and improve IT operations. I like learning through hands-on projects and continuously developing my technical skills.

I work hands-on with AppDynamics, Datadog, ELK, AWS CloudWatch, REST APIs, Kafka, middleware, and Windows/Linux environments. I've also coordinated releases, managed support workflows in ServiceNow and JIRA, and translated complex technical findings into actionable updates for technical and business teams.

Experience

Work history, roles, and key accomplishments

Senior Production Support

Endava Colombia S.A.S.

Sep 2024 - Aug 2026 (1 year 11 months)

Lead investigation and root cause analysis of critical production incidents across distributed applications, using AppDynamics, Datadog, ELK, AWS CloudWatch, SQL Server, and IIS logs. Troubleshoot event-driven application failures and message-processing issues involving Apache Kafka and REST APIs.

AppDynamics Datadog ELK Cloudwatch SQL Server IIS Kafka REST APIs Postman HTTP JSON Octopus Deploy PowerShell Active Directory

Technical Support Consultant

Optum (UnitedHealth Group)

Sep 2022 - Apr 2024 (1 year 7 months)

Supported enterprise file-processing workflows and automated SFTP integrations, investigating file transfer and processing issues across production environments. Investigated production incidents using application logs, AWS CloudWatch metrics, Datadog, and SQL queries.

SFTP Globalscape EFT Cloudwatch Datadog SQL Confluence

Software Support Engineer

Sutherland Global Services

Jan 2022 - Aug 2022 (7 months)

Provided Tier 2/3 support for NICE Actimize AML applications across Apache Tomcat, Oracle WebLogic, IBM WebSphere, Microsoft IIS, and AWS. Performed Java EE, ASP.NET, PL/SQL, and T-SQL code analysis to diagnose application defects.

NICE Actimize Apache Tomcat Oracle Weblogic IBM Websphere Microsoft IIS AWS Java EE ASP.NET Pl SQL T SQL VMWare Windows Server Linux

Application Support Engineer / Technical Lead

Exsis Software and Solutions S.A.S.

Oct 2019 - Dec 2021 (2 years 2 months)

Acted as technical liaison between R&D, infrastructure, security, and business teams for production changes supporting a multinational Fortune 500 insurance client. Managed and tracked application support and change activities using ServiceNow and JIRA, applying Agile and Kanban-based workflows.

ServiceNow Jira Agile Kanban PEGA IBM Websphere Disaster Recovery Business Continuity WAF

Support Analyst

Periferia IT Group

Jul 2015 - Jul 2018 (3 years)

Supported business-critical banking applications deployed on Oracle WebLogic and Windows Server, investigating application and infrastructure failures. Analyzed IBM Message Broker and XML transaction messages to diagnose integration and processing issues.

Oracle Weblogic Windows Server IBM Integration Bus (IIB)XML SQL Linux Windows

Application Support Consultant

SETI S.A.S.

Jan 2015 - Dec 2015 (11 months)

Configured and deployed Oracle Middleware across Linux and Windows Server environments supporting production Java and .NET applications, including SQL-based operational reporting.

Oracle Middleware Linux Windows Server Java .NET SQL

IAM Consultant

SOAINT Software Associate

Jan 2013 - Dec 2014 (1 year 11 months)

Implemented and supported Oracle Middleware products such as IAM, SOA, and SSO/SAML environments, integrating identity management with Active Directory and SQL Server.

Oracle IAM Oracle SOA SSO SAML Active Directory SQL Server