Rodrigo Páez

I’m an IT Support Administrator focused on keeping internal applications, SaaS tools, and collaboration platforms running smoothly. I deliver L1–L2 support for troubleshooting, authentication issues, connectivity errors, and email problems, while coordinating with senior technical staff to follow established workflows.

In my roles as Sr. Application Support Analyst and Sr. IT Specialist, I’ve owned user provisioning, access reviews, and permission management across multiple systems. I handle domain-related tasks including DNS updates (A, CNAME, MX, TXT), SSL checks, and configuration validation, and I resolve email deliverability and mailbox issues across O365 and Google Workspace.

I’m process-driven and security-minded, creating SOPs and documentation, maintaining operational records (SOPs, change logs, and asset inventories), and applying security hygiene like MFA enforcement, least-privilege access, and password policies. I also support hosting coordination, SSL renewals, and basic site migration tasks, and I’ve contributed to small automation and data validation efforts using basic scripting tools.