At a U.S. CPA & Business-Advisory Firm serving about 500 clients, I report to the Managing Partner and run the operating system built on EOS. I set up weekly KPI scorecards, a daily close in Monday.com, and a Friday executive report.
I also introduced AI-assisted workflows that move weekly commitments from meeting transcripts into Monday.com, with a human review step. I track quality incidents back to the process step that broke, then fix the step and monitor adoption.
As Operations Manager & EOS Integrator for Method Spaces, Dimples, and Mountaineer Cleaning Services, I led 6 supervisors and 200+ remote staff. I built hiring and onboarding from scratch, reducing ramp-up from 9 to 4 weeks and raising 90-day retention from 64% to 87%.
I wrote 15+ SOPs with written quality standards, helping raise on-time delivery from 71% to 98% and reduce vendor costs by 18%. Earlier, at Samsara, I audited billing and contracts for U.S. enterprise accounts in Salesforce, recovering USD $1.4M and improving renewals from 84% to 91%.
