Rochelle Whitten

Managed a high volume of customer inquiries, ensuring timely resolutions while maintaining a customer satisfaction rate exceeding 95%. Collaborated with cross-functional teams to resolve complex issues, enhancing workflow efficiency and communication. Identified inefficiencies and instituted an optimized indexing system for the call center.

Orchestrated rehearsal schedules and ensured team alignment, resulting in a 6-year weekly performance residency with a 100% attendance rate. Fostered a collaborative environment, enhancing the band's performance and reputation.

Collaborated with board members to oversee land acquisition and development into sustainable working farms. Participated in decision-making regarding land management and resource allocation, fostering partnerships with local organizations.

Managed a diverse portfolio of clients, delivering customized life insurance and financial planning solutions. Achieved a top 3 ranking for long-term care policies in 2023 and cultivated strong client relationships, resulting in an impressive 87% customer retention rate.

Maintained focus under pressure during peak hours, ensuring timely meal preparation while adhering to health regulations. Demonstrated strong multitasking skills and emerged as a leader for catering events.

Elevated project management skills, demonstrating command over key processes including project initiation, planning, execution, monitoring, and closure while utilizing project management software and documentation tools.

Completed 91 credits in Public & Community Health with relevant coursework including politics, critical health issues, and international relations.