Heidi Kaartinen

I am a proactive project manager with extensive experience across IT, marketing, affordable housing, finance, billing, sales, accounting, and customer service. I pursue excellence and continuous learning while driving measurable outcomes.

I led a company-wide migration from Jira Server to Jira Cloud, delivering features on schedule and improving sprint goal attainment from 15% to 95% within three sprints. I also coordinated backlog prioritization with Product Owners and stakeholders, increasing productivity by 75%.

As an associate technical account manager at Yardi, I resolved complex accounting-software issues with a 95% first-contact resolution rate and reduced support turnaround time by 30%, partnering with development teams to ensure bug-free deployments.

I exceeded sales goals as a licensed life insurance agent by closing $20k+ in new annual premiums in two months, reduced policy lapse rates by 27%, and mentored a team of four agents. I seek roles at the intersection of project management and data analytics where I can apply Agile practices and operational rigor.