Rochdy NASSAR
@rochdynassar
IPMI operations manager in Thailand who managed complex claims, hospital coordination and service operations.
ThailandWhat I'm looking for
At Mondassur, I managed daily IPMI claims and member service operations in Thailand, including complex case reviews, coverage verification and medical coordination. I also monitored service performance and reported on claims volumes, turnaround times, pending cases and complaints.
At APRIL International Care France and APRIL Thailand, I worked with colleagues, medical teams and underwriters to resolve complex claims. I supported more than 20 new hires during onboarding, coordinated 24/7 service coverage, and helped colleagues adopt Salesforce and virtual payment cards.
Earlier, I worked in finance and accounting for international companies and in the hospitality sector. Thailand is where I’ve built my career and family life, and I’m looking for a long-term opportunity where I can contribute, keep learning and build strong professional relationships.
Experience
Work history, roles, and key accomplishments
Thailand Office Director – IPMI Operations (Claims & Service)
Mondassur
May 2025 - Jul 2026 (1 year 2 months)
Managed daily IPMI claims and member service operations in Thailand, including complex case reviews, coverage verification, and escalations with Paris headquarters. Monitored service performance and coordinated with Thai hospitals and healthcare providers on direct billing and LOG/GOP requests.
Claims / LOG Manager
APRIL International Care France & APRIL Thailand
Jul 2019 - Mar 2025 (5 years 8 months)
Resolved complex claims and hospitalization cases, coordinated 24/7 service coverage, and supported the adoption of Salesforce and virtual payment cards. Recruited and supported over 20 new hires while managing a multicultural team of up to 16 colleagues.
LOG Business Administrator
APRIL International
Jul 2017 - Jul 2019 (2 years)
Coordinated hospitalization coverage and LOG requests across Asia-Pacific, checking policy benefits, exclusions, and medical documents. Liaised with hospitals, brokers, and insured members, maintaining pending-case follow-up and activity reporting.
Corporate Financial Analyst
ANOTECH ENERGY (ALTEN Group)
Jan 2015 - Dec 2016 (1 year 11 months)
Prepared budgets, financial analyses, profitability reports, and KPI reports. Checked data reliability and advised commercial teams.
Sales Administration
ANOTECH ENERGY (ALTEN Group)
Mar 2012 - Dec 2014 (2 years 9 months)
Managed European and African accounts, invoicing, receivables, payment collection, and consolidated reporting.
Financial Controller
CMT Plus
Jan 2010 - Dec 2010 (11 months)
Prepared budgets, forecasts, financial statements, and project cost-control reports for Airbus-related research activities.
Education
Degrees, certifications, and relevant coursework
IGS-ESAM
MBA, Finance and Business Administration
MBA in Finance and Business Administration from IGS-ESAM, Toulouse, completed in 2007.
Université Paul Sabatier
D.U.T. G.E.A., Business Administration
D.U.T. G.E.A. in Business Administration from Université Paul Sabatier, Tarbes, completed in 2004.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Salary expectations
Job categories
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