Alvirn Brown

I am a dedicated individual seeking a retail sales assistant position where I can leverage my exceptional communication skills and warm hospitality to create outstanding guest experiences. My recent experience as a teacher's assistant at Jeffreysbay Comprehensive High School has equipped me with valuable skills in teamwork and attention to detail, which I believe are essential in a retail environment.

During my time at Cape Union Mart, I successfully contributed to various projects aimed at enhancing guest experiences. Notably, I developed a personalized guest welcome program that increased guest satisfaction ratings by 25%. Additionally, I implemented a guest feedback system that resulted in a 20% increase in positive online reviews, showcasing my commitment to continuous improvement and customer service excellence.

My achievements, including being recognized as Employee of the Year in 2024, reflect my dedication to delivering exceptional service. I am eager to bring my skills and passion for customer service to a dynamic retail environment where I can contribute to the success of the team.