Open to opportunities

Rob Mayhugh

@robmayhugh

Message

I lead customer operations, enterprise onboarding, and scalable service delivery across complex technical environments.

United States

Message

What I'm looking for

I'm looking to lead customer operations, enterprise onboarding, implementation, or service delivery teams where I can scale repeatable processes, develop leaders, improve KPIs, and strengthen customer outcomes.

I've led customer operations and enterprise service delivery at Source 1 Solutions, Johns Hopkins All Children's Hospital, Verifone, Sprint Nextel, and Nextel Communications. I build repeatable onboarding, support, KPI, vendor, and capacity-management systems that improve customer outcomes at scale.

At Source 1 Solutions, I led 24x7 global managed services with 99%+ customer satisfaction and launched a European Smart Hands program generating $5M+ in annual revenue. I've also improved hospital customer satisfaction by 80%, reduced field-service dispatches by 50%, improved resolution time by 75%, and supported Paylocity adoption across HR, payroll, benefits, and training workflows.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Risk & Compliance Officer

Current

Source 1 Solutions Inc.

Jul 2025 - Present (1 year 1 month)

Lead enterprise-wide risk, compliance, and operational-governance initiatives, partnering with HR leadership on Paylocity implementation and adoption. Develop company-wide KPI dashboards through BrightGauge to translate service and business data into actionable management information.

Paylocity BrightGauge KPIs Risk Management Compliance Operational Governance Cross functional Leadership Change Management