Robin Hayes
@robinhayes
Mortgage/Loan Home Advisor at Rocket Mortgage reviewing servicing accounts, resolving discrepancies, and preparing payoff statements and loan documents.
United StatesWhat I'm looking for
At Rocket Mortgage, I review mortgage accounts for compliance with investor guidelines and servicing requirements. I analyze escrow activity, payment histories, and account records to identify discrepancies and servicing issues.
I investigate misapplied funds and research historical transactions to resolve complex account concerns. I also generate payoff statements and required mortgage documentation.
At Pergan Marshall, LLC, I managed purchasing activities supporting an approximately $20M annual budget and coordinated more than 1,000 raw material deliveries with suppliers. I maintained inventory accuracy and helped reduce discrepancies by approximately 40%.
At Good Shepherd Medical Center, I verified insurance eligibility, authorizations, and benefits for more than 30 patient accounts daily. I documented benefit information in MEDITECH and coordinated with insurance carriers and physician offices to resolve coverage issues.
Experience
Work history, roles, and key accomplishments
Review mortgage accounts for compliance with investor guidelines and servicing requirements. Analyze escrow activity and resolve complex account issues while generating accurate payoff statements and documentation.
Plant Clerk
Pergan Marshall, LLC
Nov 2015 - Jun 2021 (5 years 7 months)
Managed purchasing activities supporting a $20M annual budget and coordinated over 1,000 raw material deliveries with more than 50 suppliers. Maintained inventory accuracy and reduced discrepancies by approximately 40%.
Insurance Verification Clerk
Good Shepherd Medical Center
Aug 2011 - Nov 2015 (4 years 3 months)
Verified insurance eligibility, authorizations, and benefits for over 30 patient accounts daily. Reviewed documentation for accuracy and coordinated with carriers and physician offices to resolve coverage issues.
Education
Degrees, certifications, and relevant coursework
Marshall High School
High School Diploma, General Studies
Earned a High School Diploma from Marshall High School in 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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