Robert Torres

I’m a detail-oriented, client-facing professional with 6+ years of experience supporting health and legal processes through confidential records management, accurate data entry, and strong organization. I focus on client education, compliance, and keeping information precise—especially when handling sensitive materials.

In my Health Support role, I interviewed clients to assess medication needs, mirrored intake processes, and made suggestions based on their needs. I managed 100+ patient records monthly, improving understanding of legal/medical protocols while maintaining HIPAA compliance.

As a Process Server, I served 15–20 legal documents per week (summons, subpoenas), adhering to strict protocols and maintaining detailed logs of service attempts for court admissibility. I also conducted research and field investigations to locate difficult-to-find individuals to reduce service delays and support case progression.

I bring measurable results and a collaborative mindset, including reducing average patient wait time by 20% by identifying redundant data entry, cutting dispatch errors by 18% with a double verification procedure, and coordinating with a team of 5 during peak hours to maintain a positive client experience.