Karen Knipping
@karenknipping
Customs and customer service specialist leveraging SQL, CRM systems, and HTS expertise to clear cargo and resolve issues fast.
United StatesWhat I'm looking for
I’m a Customs and Customer Service Specialist with extensive experience across retail, ocean transportation, and IT support. I’m known for resolving complex customer inquiries, optimizing data workflows, and keeping service delivery smooth by aligning day-to-day execution with compliance requirements.
In freight roles, I facilitated inbound and outbound Customs Clearance through U.S. Customs and Border Protection (CBP), handling cargo release, EEI, and in-bond cargo. I classified merchandise using the Harmonized Tariff Schedule (HTS) to determine duty rates and bill charges, while applying INCO Terms and Internal Compliance best practices to improve Customs Brokerage service quality.
I also strengthen operations through technical automation—building production reports with SQL Server and DB2 to monitor departmental workflows and reduce report generation time. From troubleshooting systems and supporting staff across regions to maintaining secure networks, I bring a hands-on, proactive approach that turns problems into measurable improvements for customers and stakeholders.
Experience
Work history, roles, and key accomplishments
CCIT Support & Database Specialist
Developed custom software tools and automated reporting processes using DB2 and SQL to reduce report generation time from hours to minutes. Provided troubleshooting and technical support across the U.S., Caribbean, and Central America, and collaborated with stakeholders to gather requirements and create training manuals.
CCFreight Customer Service Specialist
Facilitated inbound and outbound customs clearance through U.S. Customs and Border Protection, handling cargo release and EEI while ensuring compliance with customs laws and regulations. Classified merchandise using the Harmonized Tariff Schedule (HTS) to determine duty rates and bill charges, and tracked cargo across major ocean ports to meet tight vessel schedules.
Education
Degrees, certifications, and relevant coursework
FJFlorida State College at Jacksonville
Associate of Science, Database Management
Earned an Associate of Science in Database Management from Florida State College at Jacksonville.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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