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Mrudula Ekbote

@mrudulaekbote

Implementation and integration consultant at WiseTech Global who delivered freight integrations and reduced customer support tickets by 40%.

United States

Message

At WiseTech Global (Blume Global), I aligned three enterprise implementations to customer needs and delivered booking, advance shipping notice, shipment milestone, and freight invoice integrations. After onboarding, I reduced customer ticket volume by 40% by tracing issues to root cause and addressing recurring problems.

I worked across freight workflows and TMS, ERP, and WMS-adjacent systems, validating data and integrations with EDI X12, APIs, SQL, and payload analysis. Earlier at Tata Consultancy Services, I gathered requirements and tested insurance applications, raising 450+ valid bugs and identifying 75+ product gaps.

Experience

Work history, roles, and key accomplishments

Product Specialist / Implementation Consultant

WiseTech Global (Blume Global)

May 2020 - Jun 2026 (6 years 1 month)

Owned end-to-end implementation and integration delivery for enterprise customers, reducing support tickets by 40% after onboarding. Delivered booking, ASN, shipment milestone, and freight invoice integrations using EDI X12, JSON, and APIs.

X12 JSON REST APIs Kafka FTP SFTP WSO2 SQL Postman Swagger Jira Confluence TestRail HPALM Agile Scrum Root Cause Analysis UAT Customer Training Documentation

Quality Analyst / Business Analyst

Tata Consultancy Services

Jan 2014 - May 2020 (6 years 4 months)

Raised 450+ valid bugs and identified 75+ product gaps across insurance applications. Gathered requirements, authored functional specifications and test plans, and executed UAT and integration tests.

SQL SAP Business Objects Test Planning UAT Integration Testing Regression Testing Functional Specifications Stakeholder Workshops