At Strommar, I joined as the sole Business Analyst when its music-industry SaaS product was only a slide deck. I've delivered four product lines from requirements through launch, working with clients and technical teams to turn business problems into functional solutions.
I document requirements, user stories, acceptance criteria, and end-to-end processes across onboarding, billing, contracts, and internal operations. I also manage Agile/Scrum backlogs, sprints, and ceremonies while supporting QA, UAT, and releases.
I designed a self-service onboarding flow that reduced onboarding from four days to instant and supported growth from 30 to 100 accounts in six months. Using SQL and Power BI, I build KPI dashboards and executive reporting that support data-driven decisions.
