özlem Tekin

ZT

Open to opportunities

özlem Tekin

@zlemtekin1

I improve SaaS, logistics, and mobility workflows through business analysis, operational data, and product insights.

What I'm looking for

I'm looking to grow in business analytics, reporting, and product performance analysis while improving workflows, customer experience, and data-driven decision-making.

At Logiwa WMS, I partner with product and engineering teams to investigate operational issues using SQL, Postman, Elastic, and Jira. My analysis of recurring customer issues helped support product prioritization and reduce recurring tickets by 20%.

I design and test workflow improvements that increase operational efficiency and reduce issue-resolution time by 30%. I also translate technical findings into clear documentation for technical and non-technical stakeholders.

Previously at Go Sharing, I analyzed operations and customer-support data across European markets to uncover recurring issues, improve ticket routing, and support preventive actions. I enjoy using platform performance, customer behavior, and support trends to improve customer experience.

I'm continuing to deepen my business analytics, reporting, and product performance analysis skills through professional development in business analytics, Power BI, data analytics, agile project management, and digital product management.

Experience

Work history, roles, and key accomplishments

LW

Current

Business Analyst / Technical Support Engineer

Current

Logiwa WMS

Jan 2022 - Present (4 years 7 months)

Partnered with product and engineering teams to analyze operational issues using SQL, Postman, Elastic, and Jira to identify root causes and improve workflows. Conducted data analysis on recurring customer issues, reducing recurring tickets by 20% and improving issue resolution time by 30%.

SQL Postman Elastic Jira Data Analysis Workflow Optimization Documentation Stakeholder Communication

GS

Operations Analyst

Go Sharing

Jan 2021 - Jan 2022 (1 year)

Analyzed operational and customer support data across multiple European markets to identify recurring issues and process inefficiencies. Collaborated with operations, product, and customer success teams to optimize workflows and improve ticket routing processes.

Data Analysis Trend Analysis Reporting Process Optimization Customer Support Collaboration

Education

Degrees, certifications, and relevant coursework

IU

International Kazakh-Turkish University

Master of Science, Management Information Systems

Pursued a Master of Science in Management Information Systems.

HU

Hacettepe University

Bachelor of Arts, English Language and Literature

Completed a Bachelor of Arts in English Language and Literature.

WS

Warwick Business School

Professional Development, Business Analytics

Completed a professional development program in Business Analytics.

Tech stack

Software and tools used professionally

Postman

Salesforce

Google Analytics

Zendesk

Jira

Rome

PHP

Microsoft Power BI

SQL

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