Roberto Ladera
@robertoladera
Finance Project Manager leading vendor management and outsourcing governance for BPO transformations.
United StatesWhat I'm looking for
I’m a vendor management and outsourcing governance leader with 20 years driving strategy, financial oversight, and transformation inside a Fortune 50 environment. I manage end-to-end vendor lifecycles—onboarding, transitions, stabilization, performance management, and SLA compliance—across delivery centers in the U.S. and India.
I blend financial rigor with operational discipline to tie vendor execution directly to outcomes. I administer SLA credit reviews, own SOW/PO creation and scope enforcement, lead billing validation, and use governance cadences to resolve issues with root cause analysis and corrective action plans.
I’m known for scaling visibility and controls through automation—designing Smartsheet-based workflows and dashboards and enabling 300+ SOPs and 400+ process maps via Workiva for audit-ready governance. Recognized with the 2013 CFO Excellence Award (Platinum) and multiple Platinum Homer Awards, I enjoy building systems that make outsourced environments consistent, resilient, and measurable.
Experience
Work history, roles, and key accomplishments
Led outsourcing governance and finance PMO for a centralized Finance Business Services model, managing MSA/SOW scope compliance, amendments, and billing reviews tied to contracted commitments. Designed Smartsheet-based automation and reporting that supported 300+ SOPs and 400+ process maps, strengthening audit-ready visibility and vendor accountability.
Supported large-scale finance outsourcing transitions across P2P, RTR, and OTC (Cash Applications/Collections) moving services from U.S. locations to Atlanta and India delivery centers. Partnered on SAP stabilization, reducing open defects from 70+ to ~15 while improving system performance and operational reporting.
Education
Degrees, certifications, and relevant coursework
University of Nebraska at Omaha
Bachelor of Arts, International Studies (International Management & Business)
1997 - 1999
Grade: 3.5
Activities and societies: Sigma Iota Rho International Honor Society
Bachelor of Arts in International Studies with a concentration in International Management & Business. Member of Sigma Iota Rho International Honor Society.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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