At Cognizant Technology Solutions, I owned vendor performance across global operations, aligning delivery with SLAs, KPIs, and contractual commitments. I developed executive reporting dashboards that supported data-driven decisions and improved performance by 10% through targeted optimization.
I also designed Business Continuity Plans for risks including cyber events and infrastructure failures, and coordinated cross-functional responses to maintain critical services. I led vendor governance reviews and generative AI process automation initiatives to improve reporting accuracy, efficiency, and visibility.
