Roberto Di Pasquale

I've delivered first- and second-level IT support for The University of Denver and VF International, supporting users in person and remotely while meeting SLAs for regular users and VIPs.

At VF International, supporting brands including The North Face, Vans, and Timberland, I trained employees on software and computer equipment and created manuals and procedures for technicians and end users.

At Zalando, I joined the IT helpdesk and was promoted within my first year to IT Knowledge Manager. I led the implementation and maintenance of an IT knowledge base, defining its content strategy, architecture, writing guidelines, and quality standards.

My international IT experience spans Italy, Switzerland, Germany, and the USA, with additional backgrounds in systems administration, hardware support, software development, and basketball coaching.