Open to opportunities

Robert Drozdek

@robertdrozdek

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English philology graduate with strong client-facing and negotiation skills.

Poland

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What I'm looking for

I seek remote customer-facing roles (support or call center) that use my English fluency, negotiation skills, and experience building client relationships, with opportunities for growth and stable, communicative team culture.

I am a graduate of English Philology (BA and MA) with proven client-facing experience in real estate sales and customer service roles. I have negotiated offers, conducted market research, and used online and social media platforms to market properties, consistently maintaining professional client relationships.

I am fluent in English (C1/C2) and Polish, with strong communication, negotiation, organizational, and stress-resilience skills developed through work as a real estate agent and as a taxi driver handling challenging customer-service situations.

I am interested in remote roles in customer support, call center positions, or any role that leverages my English language skills and experience building long-term client relationships.

Experience

Work history, roles, and key accomplishments

Real Estate Agent

Alfa Nieruchomości

Feb 2025 - Dec 2025 (10 months)

Developed and maintained client relationships and managed the end-to-end sales process, negotiated offers to secure optimal prices, and conducted market research to identify local trends while marketing properties via online and social media channels.

Client Relationship Management Negotiation Market Research Social Media Marketing Sales Process English Communication

Taxi Driver

Ryba Taxi

Jun 2023 - Feb 2024 (8 months)

Provided professional passenger transport and customer service, handled challenging customer interactions, and maintained punctual and safe driving standards.

Customer Service Conflict Resolution Time Management Communication Route Planning

Education

Degrees, certifications, and relevant coursework

WSB Merito University Wrocław

Master of Arts, English Philology

2022 - 2024

Completed a Master of Arts in English Philology building advanced proficiency in English and skills applicable to customer support and communication roles.

WSB Merito University Wrocław

Bachelor of Arts, English Philology

2019 - 2022

Completed a Bachelor of Arts in English Philology focusing on English language and literature with coursework supporting customer-facing communication skills.