RE

Open to opportunities

Roberta Ejiogu

@robertaejiogu

AI operations and customer support specialist using data annotation and quality assurance to train reliable AI models.

What I'm looking for

I’m looking to support AI model training through precise data review and customer operations, working in a fast-paced remote environment where I can apply CATI skills, maintain KPIs/SLAs, and continuously improve workflows.

I’m an AI-native, results-driven professional combining data annotation, research, quality assurance, and high-volume customer support. I support AI model training with accuracy-focused review, guideline adherence, and workflow optimization while maintaining strong attention to detail in fast-paced environments.

Across telephone survey work, I conduct structured CATI interviews, follow survey scripts, and accurately record responses. I’ve completed an average of 30–50 successful interviews per day, and I’ve delivered reliable customer support across email, chat, and digital support channels while consistently meeting KPIs, service levels, and customer satisfaction targets.

In AI operations, I perform data review, validation, and quality assurance to keep platforms consistent and error-free. I evaluate content, identify issues, ensure GDPR compliance and confidentiality, and collaborate with cross-functional remote teams to improve scripts, reduce errors, and enhance overall operational efficiency.

Experience

Work history, roles, and key accomplishments

AP

Telephone Survey Specialist

Acuity Reserch And Practice

Jan 2022 - Mar 2026 (4 years 2 months)

Conducted outbound telephone surveys using CATI systems, following survey scripts and recording responses with high accuracy. Averaged 30–50 successful interviews per day while maintaining professionalism and respondent neutrality.

CATI Interviewing Survey Script Adherence Research Data Collection Customer Engagement GDPR Compliance Data Quality

CO

AI Operations & Customer Support

CounterFix

Jan 2021 - Dec 2022 (1 year 11 months)

Performed data review, validation, and quality assurance for AI-assisted workflows to ensure guideline adherence. Managed customer enquiries across email and chat while supporting research and operational decision-making with verified data.

AI Content Evaluation Data Quality Assurance Data Validation Customer Support SLA Management CRM Systems Research & Information Verification Workflow Optimization

HU

Vaccine Appointment Support Agent

HGS (UK)

Aug 2020 - Nov 2020 (3 months)

Managed inbound and outbound calls for COVID-19 and flu vaccination enquiries, scheduling appointments and validating overseas vaccination records. Processed an average of 40–70 calls per day and maintained accurate system updates for patient support.

Inbound Outbound Calls Appointment Scheduling Data Validation Customer Support Record keeping system updates Email Support

OP

Front Desk Coordinator

OPPEIN

Nov 2019 - Jul 2020 (8 months)

Served as the first point of contact for visitors and clients through phone, email, and in-person screening. Coordinated mail and meetings, scheduled calendars, arranged travel plans, and directed stakeholders to appropriate departments.

Scheduling Meeting Coordination Visitor Routing

Education

Degrees, certifications, and relevant coursework

VA

Veritas University, Abuja

Bachelor of Science, Political Science and Diplomacy

2015 - 2019

Grade: GPA: 3.62, Second Class Upper

Earned a BSc in Political Science and Diplomacy at Veritas University. Graduated with a GPA of 3.62 (Second Class Upper).

Tech stack

Software and tools used professionally

Gmail

Enhance

Effect

Claude Code

Remote

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