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Riya Patel

@riyapatel7

Medical administrative assistant in primary care, streamlining PATCHS patient queries and coordinating clinical recalls.

United Kingdom

Message

At Headstone Road Surgery, I used EMIS Web to maintain patient records, book consultations, and log clinical workflows. I also managed call-and-recall programs for diabetic and asthma reviews and supported patient enquiries through PATCHS.

At Shaftesbury Medical Centre, I handled patient registrations, online access, and hospital correspondence while maintaining data integrity and confidentiality. My experience also includes coordinating care pathways, managing clinical records, and working with EMIS Web, PATCHS, MS Office, and Google Workspace.

Experience

Work history, roles, and key accomplishments

Medical Receptionist / Administrative Assistant

Headstone Road Surgery

Sep 2023 - Apr 2025 (1 year 7 months)

Utilized EMIS Web to maintain patient records, book consultations, and manage clinical workflows. Handled high-volume phone queries, managed call and recall programs, and processed digital items and hospital letters.

EMIS Web Patching Patient Records Management Call and Recall Data Confidentiality GDPR Phone Triage Digital correspondence

Medical Receptionist / Administrative Assistant

Shaftesbury Medical Centre

Jul 2022 - Nov 2023 (1 year 4 months)

Operated multi-line phone switchboards, verified identities, and directed patient inquiries. Facilitated new patient registrations, managed digital queries, and organized patient files.

Multi Line Switchboard Patient Registration Digital correspondence Data Integrity Medical Records GDPR

Customer Experience Team Member

McDonald's

Jul 2021 - Jun 2022 (11 months)

Maintained high operational speed and accuracy in a fast-paced customer service environment. Resolved service challenges with empathy and coordinated multi-task workflows.

Customer Service Conflict Resolution Multitasking Quality and Compliance

Graphic Designer

Sigma Sound

Jul 2017 - Jan 2021 (3 years 6 months)

Designed visual documentation, brand assets, and layouts with high precision. Collaborated with multidisciplinary teams to define specifications and deliver creative projects under tight deadlines.

Graphic Design Adobe Creative Suite Branding Project Management Collaboration