riya khurana
@riyakhurana1
Lead Data Operations professional driving enterprise programs, service delivery, and AI-enabled operational excellence.
IndiaWhat I'm looking for
I’m a Lead Data Operations professional with 9.5+ years of experience leading complex cross-functional programs, project delivery, and business operations across enterprise SaaS, healthcare, and technology environments. I’m known for program governance, SDLC coordination, stakeholder management, and risk mitigation to deliver predictable, high-quality technology outcomes.
At Innovaccer Analytics, I directed end-to-end technical program delivery for 10+ US healthcare enterprise customers, while managing Incident, Problem, Change, and Escalation Management with SLA/OLA compliance. I oversee ingestion, monitoring, reconciliation, and operational governance of 200+ enterprise data pipelines, and I engineered workflow automation that eliminated 300+ manual operational tasks per month—reducing customer-facing incidents by 90%. I also spearheaded AI automation initiatives, and optimized cloud infrastructure with Snowflake rightsizing and ETL improvements to reduce monthly cloud costs by 50%.
Experience
Work history, roles, and key accomplishments
Directed end-to-end technical program delivery for 10+ US healthcare enterprise customers, managing scope, milestones, risks, dependencies, and executive stakeholder communication. Led enterprise service delivery (Incident/Problem/Change/Escalation) and operational governance for 200+ data pipelines, improving data quality governance and reducing customer-facing incidents.
Senior Associate Engineer
Diksha Technologies Pvt Ltd
Aug 2018 - Nov 2021 (3 years 3 months)
Managed end-to-end project delivery for Airtel Africa stakeholders, ensuring delivery timelines and customer communication. Automated multi-country report generation using Oracle scheduler jobs and SQL optimization to reduce processing time.
Support Engineer
Torry Harris Business Solutions Pvt Ltd
Mar 2018 - Aug 2018 (5 months)
Owned production database monitoring and operational support, maintaining 99.5% system uptime across critical database environments. Managed Change and Service Requests while ensuring SLA compliance and process adherence for production operations.
Software Engineer
CenturyLink Technologies
Jul 2016 - Mar 2018 (1 year 8 months)
Developed SQL reports and Power BI dashboards to provide accurate, timely data for leadership and cross-functional teams. Prepared and delivered analytical presentations for internal leadership and client stakeholders by translating complex data into actionable insights.
Education
Degrees, certifications, and relevant coursework
Thapar University
Bachelor of Engineering, Computer Science
Earned a B.E. in Computer Science from Thapar University in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring riya?
You can contact riya and 90k+ other talented remote workers on Himalayas.
Message riyaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
