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Riva Mae Alejandro

@rivamaealejandro

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Security Analyst II with expertise in incident management and troubleshooting.

Turkey

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What I'm looking for

I am seeking a role that challenges my skills in security and incident management while offering opportunities for growth and collaboration.

I am a dedicated Security Analyst II with a strong foundation in information technology and a passion for ensuring secure and efficient operations. My journey began with a Bachelor of Science in Information Technology from the Institute of the Philippines, where I was recognized as one of the Outstanding Students in Web Systems and Object-Oriented Programming. This academic excellence laid the groundwork for my professional career.

In my current role at DXC Technology, I have honed my skills in troubleshooting applications onboarded on Akamai AZTC and implementing the Zero Trust Philosophy. I excel in managing customer issues through various channels, including ServiceNow, and have successfully collaborated with cross-functional teams to resolve complex incidents. My commitment to continuous improvement is reflected in my ability to generate detailed task reports and communicate effectively with vendors.

Experience

Work history, roles, and key accomplishments

Current

Security Analyst II

Current

DXC Technology

Aug 2022 - Sep 2023 (1 year 1 month)

Troubleshot applications onboarded on Akamai, implemented Zero Trust philosophy, managed customer issues via tickets and calls, and collaborated with teams to resolve incidents. Generated reports and communicated with vendors.

Troubleshooting Incident Management Customer Service Microsoft Azure ServiceNow Onboarding

Current

Security Analyst II

Current

DXC Technology

Aug 2022 - Sep 2023 (1 year 1 month)

Troubleshot applications onboarded on Akamai, managed customer issues via tickets and calls, and implemented the Zero Trust Philosophy while generating weekly task reports.

Troubleshooting Incident Management Customer Service Microsoft Azure

Software Engineer Intern

Technologies, Inc.

Feb 2022 - Jun 2022 (4 months)

Developed applications through coding and programming while debugging and testing code to ensure functionality and performance.

Application Development Debugging Programming Software Testing Team Collaboration

Software Engineer Intern

Technologies, Inc.

Feb 2022 - Jun 2022 (4 months)

Developed applications through coding and programming while debugging and testing code. Gained practical experience in software development and problem-solving.

Application Development Debugging Testing Programming Software Engineering

Education

Degrees, certifications, and relevant coursework

Technological Institute of the Philippines

Bachelor of Science, Information Technology

2018 - 2022

Graduated with a Bachelor of Science in Information Technology. Recognized as one of the Outstanding Students in Web Systems and Information and Object-Oriented Programming in 2019. Received the Best Paper Presentation Award at the IEEE 12th Annual CCWC in 2022.