@iqrashaikh4
IT Support Analyst at NCR Atleos, troubleshooting end-user hardware, software, and network connectivity issues.
IndiaAt NCR Atleos, I provide technical support to end users and assist with hardware, software, and connectivity issues. I also document incidents and resolutions.
In projects, I assessed vulnerabilities in a simulated corporate network using Nessus and Wireshark, and tested a mock web application with OWASP ZAP and manual techniques. I hold a CCNA and have hands-on training in vulnerability assessment and penetration testing.
Work history, roles, and key accomplishments
NCR Atleos
Feb 2025 - Present (1 year 7 months)
Providing global technical support to end-users across different regions and time zones. Managing hardware, software, and basic network-related issues, and coordinating with cross-functional international teams.
TATA Strive
Aug 2024 - Nov 2024 (3 months)
Gained hands-on exposure to vulnerability assessment and penetration testing concepts. Used tools like Wireshark, Nessus, Metasploit, and Burp Suite during practical simulations.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
2021 - 2024
Bachelor of Science in Computer Science from Vivekananda Education Society from 2021 to 2024.
Higher Secondary Certificate
2020 - 2021
Higher Secondary Certificate from Bunts Sangha's ASJC from 2020 to 2021.
Cisco Certified Network Associate (CCNA), Networking
Completed Cisco Certified Network Associate (CCNA) from RST Forum.
Cyber Security Course, Cyber Security
2024 - 2024
Completed Cyber Security Course from TATA Strive.
Software and tools used professionally
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