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Ritesh Kumar

@riteshkumar24

Product engineering executive at Trustwise building live agentic-AI governance, multi-agent systems, and AI access controls for regulated enterprises.

India

Message

At Trustwise, I lead a 20+ person product engineering team and build agentic-AI governance for regulated enterprises. I shipped the IAAM Trust-as-Code engine and Harmony AI’s governance stack, now live with customers.

I previously led engineering at WestCX and TeleVox Healthcare, growing the organization to 150+ across the US, India, and Australia. The platform served 10,000+ healthcare organizations, and I led four public product launches, including the AI-native Engage platform and an agentic AI pharmacy solution.

As a founding member of Asparia, I helped build its early product and founding engineering team. After its acquisition, I integrated the platform while retaining 100% of customers.

Experience

Work history, roles, and key accomplishments

Current

Head of Product Engineering

Current

Trustwise

Apr 2026 - Present (6 months)

Lead a 20+ person engineering team building agentic-AI governance for regulated enterprises. Architected and shipped the IAAM Trust-as-Code engine and Harmony AI's agent-governance stack, including a policy-aware Semantic Gateway and LangGraph-based agent platform.

LangGraph MCP CEDAR fastAPI GraphDb Stardog FastMCP Claude Code GitHub Actions AI Governance Agentic AI Multi agent orchestration Google ADK

Vice President of Engineering

WestCX and TeleVox Healthcare

Jun 2024 - Apr 2026 (1 year 10 months)

Led a global engineering organization of 150+ across the US, India, and Australia, spanning directors, engineering managers, QA, DevOps, and TechOps. Owned headcount and software budget, and led AI/ML and LLM-agent initiatives through four public product launches.

Engineering Management AI ML LLM Agents Cloud Native Event Driven Architecture SRE Observability Data Platform PHI Security HIPAA

Senior Director of Product Development

TeleVox Healthcare

Sep 2022 - May 2024 (1 year 8 months)

Led the engineering team for TeleVox's patient engagement suite, including automated outreach and online scheduling. Shipped features that increased patient response and appointment show-up rates.

Patient Engagement Product Development Engineering Leadership Healthcare HIPAA

Director of Product Management

TeleVox Healthcare

Jan 2021 - Aug 2022 (1 year 7 months)

Led cross-functional teams of 70+ engineers, designers, and engineering managers. Integrated the Asparia platform after acquisition while retaining 100% of customers, and set the product roadmap and go-to-market strategy.

Product Management Cross functional Leadership Integration Healthcare Go To Market Strategy

Founding Member and Director of Products

Asparia

Apr 2019 - Dec 2020 (1 year 8 months)

Led product and built the founding engineering team of fewer than five as a founding member, from early product through the December 2020 acquisition. Shipped secure two-way patient communication integrated with EHR systems.

Product Leadership EHR Integration Patient Engagement Cloud Native SMS

Software Engineer

Velotio Technologies

Oct 2017 - Mar 2019 (1 year 5 months)

Developed software for clients across a range of industries at a product engineering firm focused on cloud-native applications, data engineering, and DevOps.

Cloud Native Data Engineering DevOps