Anand Kumar

I’m an AI & product engineering director with 22 years of experience building SaaS products, scaling engineering orgs, and leading GenAI transformation. I focus on outcomes—revenue, margin, and reliable delivery—while creating technical roadmaps teams can execute with confidence.

In my current role at TTEC Digital, I lead an AI-driven CX SaaS portfolio generating $39M revenue with $30M gross margin. I drive 6% YoY growth across 5 products, manage executive alignment, and scale global engineering teams (70+ members) across AI/ML, cloud, and product development—growing from 15 to 74 members (393%).

I’ve partnered with CCaaS leaders (Genesys, Five9, NICE, Talkdesk) and hyperscalers (Azure, AWS, GCP) to deliver integrated solutions. I also optimize cloud infrastructure costs by 25% (from 20% to 15%) through DevOps automation, and I lead organization-wide AI/ML upskilling to improve certification rates by 23%.

I architect and deliver enterprise GenAI solutions end-to-end, including an AI-powered solution using a custom Azure Web App integrated with Azure AI Agent Service and Microsoft Copilot Studio for secure conversational AI, workflow automation, and extensible enterprise integrations. Earlier, at Cognizant and UST Global, I modernized legacy estates to Azure, designed cloud architectures, built microservices with ASP.NET Core and Angular, and improved performance and deployment efficiency through CI/CD automation and cloud-native practices.